Actions for Accessibility to Government

EJ Plan Builder

Back to Topic

Actions for Accessibility to Government

Topics Action, Promote Public Facilities Themes Inclusive Engagement, Language Access

Evaluate the literacy level of existing public-facing City documents and permits. Identify areas for improvement, especially in the process for applying to City programs and services, and update those documents accordingly so that residents with lower literacy levels can more easily complete required documents.
Ensure City staff are available to support residents, regardless of preferred language, with completing City documents and permits.
Minimize the documentation required (e.g., driver’s license, lease, pay stubs) to access City services to reduce barriers to seeking and utilizing services, including eliminating requirements whenever possible.
Translate all City documents for applying to City programs and services into Spanish and other locally-relevant languages.
Offer interpretation services for residents at all City counters when requested.
Partner with other stakeholders to co-create a centralized and multilingual online hub that aggregates all resources and services publicly available for residents. Include resources and services offered by the City, County, State, local non-profits, utilities, local service providers, and other agencies.
Convene an annual outreach meeting of community-based organizations, faith-based institutions, radio stations, and other local stakeholders to provide them with updates on City services, programs, and resources available for residents. Provide and promote opportunities for low- or no-cost meeting rooms in City facilities for local stakeholders as incentives for strengthening community engagement.